At OYIO Pilates, we want you to feel confident in your purchase. If you’re unsure whether our equipment is right for you, feel free to contact us before ordering — we’re always happy to help.

Please review our return guidelines below.

Return Eligibility

You may request a return within 99 days of delivery. To be eligible for a return:

• The item must be unused

• In its original packaging

• In the same condition as received

• With all accessories and inserts included

How to return an order?

If you wish to return one or more of the products you have received, you must send us your request by email to the following address : info@oyiopilates.com, indicating the reasons for this choice and your order number. Returns must be approved before items are sent back. Once approved, we will provide you with return instructions.

Which product is eligible for a return?

All our products can be returned if the return is requested within 99 days of the purchase date. Please note that only the value of the item will be refunded. Any shipping charges paid at the time of purchase are non-refundable.

The following items are not eligible for return:

• Used products

• Digital content, app access, and training programs once accessed

• Free gifts or promotional items

In what condition must the item be returned?

To qualify for a refund, your item must be in its original condition. Each returned product should be in its original packaging and include the delivery note, protective films, and all accessories received. If the product is not intact, a refund will not be issued.

Are there any return fees?

Return shipping costs are the customer’s responsibility

When do I receive my refund?

After we receive and inspect the returned items and confirm that the return procedure has been followed, we will process your refund. A credit will be automatically applied to the payment method used for your order within 7 days.

If you have not received your refund after 7 days:

• Please double-check your bank account to ensure the refund is missing.

• Reach out to your bank, as there is often a processing time before a refund appears.

If you have completed all these steps and still have not received your refund, please contact us at info@oyiopilates.com.

What about defective or incomplete articles?

OYIO Pilates guarantees the quality of its fitness equipment. If you receive a defective item or your order is incomplete, please contact us within 3 days of receiving your package at info@oyiopilates.com. Include photos or videos to help us accurately identify the issue. 

If the defect is confirmed, we will replace the item free of charge. We appreciate your adherence to these timelines, as they are necessary for filing a claim with the carriers.